about me

personal info

name : Joseph Nwauda

age : 21

email : nwaudajoseph468@gmail.com

address : Ifo, Ogun State, Nigeria, 112104

freelance : Available

skill : Customer Support, Full-Stack Development, CRM Software (Salesforce, HubSpot, etc.), Data Management, Problem-Solving

experience : 2 Years

language : Swahili, English, Igbo, Yoruba, French,German,Spanish,Italian,Dutch

download CV

1 Years+

years of experience

3099+

happy clients

20+

project completed

0+

awards won

my skills

HTML

HTML

CSS

CSS

JavaScript

JavaScript

Sass

Sass

jQuery

jQuery

React.js

React.js

Full-stack Development

Full-stack Development

CRM Software Familiarity

CRM Software Familiarity

Problem-solving Abilities

Problem-solving Abilities

Collaboration and Teamwork

Collaboration and Teamwork

Data Entry (Typing speed of 60wpm)

Data Entry (Typing speed of 60wpm)

Versatility and Adaptability

Versatility and Adaptability

writing

Writing

Technical Proficiency in PHP

Technical Proficiency in PHP

Customer Service Excellence

Customer Service Excellence

Communication Skills

Communication Skills

Quick Learner

Quick Learner

Organizational Skills

Organizational Skills

my education

2016-2022

High School Diploma

His Grace Academy School, Ifo, Ogun State, Nigeria

my Work Experience

Sep 2022 - August 2023

Data Science Tech Support Specialist Intern

Led a support role during a two-week period, showcasing adaptability and contributing to the successful completion of critical projects. Collaborated on multiple data-related projects, enhancing data analysis skills and contributing to project completion ahead of schedule. Implemented data analysis methodologies that led to a 15% improvement in project efficiency.

Feb 2022 - Aug 2022

Spectranet - Lagos, Nigeria Customer Support Representative (Contract)

Spearheaded initiatives to enhance customer support processes, resulting in a 20% increase in overall customer satisfaction. Systematically documented and resolved client issues, contributing to a 15% reduction in support ticket resolution time. Implemented a streamlined communication protocol, reducing response time by 30% and improving inter-departmental collaboration. Managed local accounts, resulting in a 10% increase in customer retention and satisfaction. Successfully resolved a high volume of client inquiries over the phone, maintaining a resolution rate of 90%.